Quality in practice: integrating routine collection of patient language data into hospital practice

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Quality in practice: integrating routine collection of patient language data into hospital practice.

QUALITY PROBLEM Timely identification of patients' language needs can facilitate the provision of language-appropriate services and contribute to quality of care, clinical outcomes and patient satisfaction. INITIAL ASSESSMENT At the University Hospitals of Geneva, Switzerland, timely organization of interpreter services was hindered by the lack of systematic patient language data collection. ...

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ژورنال

عنوان ژورنال: International Journal for Quality in Health Care

سال: 2013

ISSN: 1353-4505,1464-3677

DOI: 10.1093/intqhc/mzt035